Terms of Service

March 2026

1. Service provider

These Terms govern your use of the People & Shine website (peopleandshine.com) and consulting services, provided by

The data controller is Zofia Żak, operating under the brand names ROI and Shine and People & Shine.
Warsaw, Poland
Email: contact@roiandshine.com

By using this website or engaging our services, you agree to these Terms.

2. Services

People & Shine provides pay gap analysis consulting services for compliance with EU Directive 2023/970 on pay transparency. Our services include:

• Discovery and data quality audit
• Job evaluation and category mapping
• Pay gap analysis using a proprietary two-stage calibration methodology
• Generation of directive-compliant pay gap reports
• Remediation planning with cost estimation and timeline
• Annual monitoring and report updates (optional, under separate agreement)

Services are provided under individual service agreements that specify scope, deliverables, timeline, and pricing for each engagement.

3. Engagement process

A typical engagement follows this process:

• You book a free initial consultation via our website
• We assess your organization’s readiness and data requirements
• We issue a service proposal detailing scope, timeline, deliverables, and pricing
• Upon your written acceptance, we execute a service agreement and Data Processing Agreement (DPA)
• You provide anonymized compensation data according to the agreed specification
• We perform the analysis and deliver the report and remediation plan
• You review the deliverables and provide feedback within the agreed review period
• We incorporate feedback and deliver the final version

No work begins and no data is accepted until both the service agreement and DPA are signed by both parties.

4. Your obligations

By engaging our services, you agree to:

• Provide accurate, complete, and properly anonymized employee data as specified in the service agreement
• Ensure you have all necessary legal authorizations to share such data with us, including any required employee privacy notifications or works council consultations
• Designate a point of contact within your organization for the duration of the engagement
• Review deliverables and provide feedback within the timeline specified in the service agreement
• Use reports and analysis results for internal purposes and regulatory submission only
• Not redistribute, resell, sublicense, or publish our reports, methodology, or analytical outputs to any third party without our prior written consent

5. Our obligations

We commit to:

• Process your data exclusively for the purposes stated in the service agreement
• Deliver all agreed work within the timeline specified, or notify you promptly of any delays with a revised schedule
• Maintain strict confidentiality of all client data, including applying appropriate technical and organizational security measures
• Provide analysis based on our professional methodology, applied consistently and documented transparently
• Store and handle all data in compliance with GDPR and applicable Polish law
• Make available a designated point of contact for the duration of the engagement
• Execute a Data Processing Agreement before any data transfer

6. Intellectual property

6.1 Our property

The People & Shine platform, two-stage calibration methodology, analytical framework, algorithms, templates, and proprietary processes are and remain the exclusive intellectual property of ROI and Shine. Nothing in these Terms grants you any rights to these assets beyond the specific use licensed under your service agreement.

6.2 Your property

The data you provide remains your property. Reports and analyses generated specifically for your organization are licensed to you for unrestricted internal use and regulatory submission. You own the output; we own the method that produced it.

6.3 Restrictions

You may not: reverse-engineer, decompile, or attempt to reconstruct our analytical methodology; resell, redistribute, or sublicense reports or analytical outputs to third parties; use our brand name, logo, or trade names without prior written permission; create derivative works based on our platform or methodology.

7. Limitation of liability

Our analysis and reports are produced using our professional methodology applied to the data you provide. The quality and accuracy of outputs depend directly on the quality and completeness of your input data.

We do not guarantee specific regulatory outcomes, inspector approval, or that authorities will accept the report without further questions.

Our total liability for any claims arising from a service engagement is limited to the total fees paid by you for that specific engagement. We are not liable for any indirect, consequential, incidental, or punitive damages, including lost profits, regulatory fines, or reputational damage.

This service does not constitute legal advice. Our analysis addresses the quantitative and methodological requirements of Directive 2023/970. For legal interpretation of the Directive or advice on employment law, we recommend consulting a qualified attorney.

8. Payment terms

Payment terms are specified in each individual service agreement. Unless otherwise agreed in writing, standard payment terms are:

• 50% of the agreed fee upon signing the service agreement (advance payment)
• 50% upon delivery and acceptance of the final report

Invoices are payable within 14 calendar days of issuance. Late payments accrue statutory interest under Polish law. All prices are quoted in EUR or PLN as specified in the service agreement and are exclusive of VAT, which is added at the applicable rate.

9. Confidentiality

Both parties agree to keep all information exchanged during the engagement strictly confidential. This includes, but is not limited to: compensation data, analysis results, business processes, employee structures, and commercial terms.

Confidential information may not be disclosed to any third party without the prior written consent of the disclosing party, except where required by law or regulatory authority.

This confidentiality obligation survives the termination of the engagement for 24 months.

10. Data protection

Data protection is governed by our Privacy Policy and the Data Processing Agreement executed for each engagement.

We process personal data in compliance with GDPR and applicable Polish data protection law. For detailed information about data processing, retention, and your rights, please refer to our Privacy Policy.

11. Termination

Either party may terminate an engagement with 14 days written notice sent to the other party’s designated contact email.

In case of termination:

• You will be invoiced for all work completed up to the effective termination date
• We will deliver any work products completed to date
• All your data will be returned in a standard format or permanently deleted, at your choice, within 30 days of termination
• Written confirmation of data deletion will be provided upon request

Either party may terminate immediately if the other party materially breaches these Terms or the service agreement and fails to cure the breach within 14 days of written notice.

12. Force majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, pandemic restrictions, government actions, infrastructure failures, or cyberattacks. The affected party must notify the other promptly and resume performance as soon as reasonably possible.

13. Amendments

We may update these Terms from time to time. The current version is always available on this page. For active engagements, any material changes to these Terms require mutual written agreement.

14. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of Poland.

Any disputes arising from or in connection with these Terms or our services shall first be addressed through good-faith negotiation between the parties. If negotiation fails within 30 days, disputes shall be resolved by the courts competent for the city of Warsaw, Poland.

15. Contact

Questions about these Terms: contact@roiandshine.com